Neckwarmer with side split

If when you receive your order, it isn't as expected, doesn't fit as you'd hoped or the colour just doesn't do it for you, we are happy to offer an exchange or refund on all full-priced items. 

Simply get it touch with us within 7 days of receiving your order and we'll issue you with the instructions for making the return. Goods must be returned to Woolerina within 30 days of making contact with us.

Goods must be returned to Woolerina unworn, unwashed & be accompanied by their original packaging.

We do not offer refunds on discounted items however can offer store credit.

The team at Woolerina, through their knowledge & experience, have selected the best fibre possible to be used in the Woolerina collection. This selection process ensures not only the highest quality, but also versatility and most importantly durability. With appropriate (& not too complex!) care, your Woolerina garments will give you a great deal of wearing pleasure!

Regular airing of your garments will keep them smelling fresh & reduce your washing.

washing

Woolerina garments can be either laundered or dry cleaned (‘P’ cycle) We recommend our products be machine washed on a gentle cycle (or hand washed) in warm water up to 40°c. You should always use a wool approved detergent (check out our very own Woolly Wash). Dry in shade. Do not bleach your Woolerina garments as these products will destroy the fibre (this includes NapiSan!).

Do not tumble dry your Woolerina garments. Wool will dry weight for weight quicker than cotton & if your garment is a little damp when you put it on, it will dry from your body heat & will not make you cold; it will actually generate heat from being wet!

For more information on caring for and storing your Woolerina garments, click here.

*please note - the above recommended care instructions DO NOT apply to the Woolerina X Waverley Mills Throw. Please refer to that product's specific care information.*

Each Woolerina garment comes to you packaged in a calico bag. These bags have been designed for you to keep to store your Woolerina pieces in and to hopefully avoid the unfortunate incidence of them being eaten by moths!

Calico was selected as it is a non-protein based fibre, meaning that moths and other nasty critters are not attracted to it as a food source and therefore are not attracted to the woollens (and their proteins) wrapped inside! The calico also allows for air flow around the garment enabling it to breathe. 

Each and every calico bag is made by hand in our work rooms at Forbes.

You can read more about the calico bags here.

We ship across Australia and around the world!

We use Australia Post's eParcel service and charge a flat rate of $15.00 per order for orders under $200 in value; we offer FREE POSTAGE on orders over $200.

If you're in a hurry, you can select Express Post which is a flat rate of $18.00. 

Please note, the Woolerina X Waverley Mills blanket product does not qualify for free postage, a postage charge of $25 (Australia wide) or $45 (International) will be added at the checkout.

Please allow up to 3 working days for your order to be processed and despatched. You will receive email notification once the order has been sent, with a link to track the parcel.

Orders are sent from regional NSW, for parcels sent regular post, please allow 5-8 days for delivery from date of despatch; for orders sent Express Post, please allow 3-5 days for delivery from date of despatch (unless you are inside our next day delivery area of the NSW central west or Sydney!).

If you are not at the specified delivery address to receive your order, the parcel may need to be collected from the appropriate Australia Post outlet. 

international shipping

All International orders are sent via Australia Post using their tracked International Post service for a flat rate of $25.

You will receive email notification once the order has been sent, with a link to track the parcel.

If you are not at the specified delivery address to receive your order, it may need to be collected from the appropriate postal outlet. Please allow up to 21 working days for delivery of your order, in order to give it time to clear Customs in both our country and yours.

customs

When purchasing from outside of Australia, you may be subject to import duties and taxes, which are levied once a shipment reaches your country. Additional charges for customs clearance must be borne by you; we have no control over these charges and cannot predict what they may be. Customs policies vary widely from country to country; you should contact your local customs office for further information. Additionally, when ordering, you are considered the importer of record and must comply with all laws and regulations of the country in which you are receiving the goods.